Effective date: 15 August 2026
This Privacy Policy explains how Bus Booking Delhi, operated by Anil Bhatt, handles information submitted through busbookingdelhi.com and related enquiry channels.
Information we collect
When you request a quotation, we collect the information you provide, including your name, phone number, WhatsApp number, email address, pickup and destination details, travel dates and times, passenger count, bus preferences, and other notes. We may also receive basic referral, campaign and technical information needed to operate and understand the website.
How we use information
We use enquiry information to understand your requirement, check availability, prepare and send quotations, contact you through your preferred method, coordinate a confirmed journey, respond to support requests, maintain business records and improve our website and enquiry process.
When information is shared
We do not sell enquiry information. If a suitable vehicle or service is arranged through a trusted transport partner, we may share the relevant itinerary, contact and operational details needed to check availability or fulfil the confirmed journey. We may also share information with service providers that help us host the website, deliver email, provide analytics or operate communications.
Service providers
The website and enquiry process may use Vercel for hosting, Resend for email delivery, Google Analytics for website measurement and WhatsApp for customer communication. These providers may process information according to their own terms and privacy policies, including from locations outside India.
Analytics and cookies
With Google Analytics enabled, the website may use cookies or similar technologies to measure visits, page usage and enquiry actions. Analytics information is used in aggregate to improve the website; it is not used to take payment or confirm a booking.
Retention and security
We generally retain unconverted enquiry records for up to 24 months. Confirmed booking, payment and related records may be retained for as long as reasonably necessary for service delivery, accounting, dispute resolution and legal obligations. We use reasonable administrative and technical safeguards, but no online transmission or storage system can be guaranteed completely secure.
Your choices and requests
You may ask us to access, correct or delete personal information submitted in an enquiry by emailing support@busbookingdelhi.com. We may need to retain information where it is required for an active booking, accounting, dispute resolution or a legal obligation.
Children
The website is intended for adults arranging group transport. We do not knowingly request personal information directly from children.
Changes to this policy
We may update this policy when our services, providers or legal obligations change. The effective date above shows when the current version was published.
Contact
Privacy questions can be sent to Bus Booking Delhi, operated by Anil Bhatt, at support@busbookingdelhi.com.